Terms and conditions

These terms and conditions apply to every quote, agreement and assignment between bouwman.io (Chamber of Commerce (KVK) no. 42155003, VAT no. NL005541039B71), located at Cornelis Roelestraat 16a, 1151 CB Broek in Waterland, the Netherlands, and reachable at hallo@bouwman.io, and the client, for the services offered on this website: webdesign and development, hosting and management, automation, e-mail marketing, setting up and managing Google Workspace or Microsoft 365, and privacy and security advice. By accepting a quote or placing an order, you agree to these terms.

These terms do not apply to QR Code Manager (qr.bouwman.io) or Bouwnb (bouwnb.nl). Those are separate platforms with their own terms of use, not assignments carried out through bouwman.io.

1. Quotes and formation of the agreement

Every quote from bouwman.io is non-binding and based on the information the client provided beforehand. A quote is valid for 30 days unless stated otherwise. There is never a standard price list: every price is determined per project, based on what actually needs to be built or set up. The agreement is formed once the client has accepted the quote in writing (including by e-mail), or once bouwman.io has started the work at the client's request.

2. Carrying out the assignment

bouwman.io carries out the assignment to the best of its knowledge and ability, on a best-efforts basis. A stated planning or delivery date is indicative unless the parties have agreed a hard deadline in writing. Exceeding an indicative deadline does not give the right to compensation or termination, and bouwman.io informs the client as soon as possible if a deadline is at risk.

3. Changes and additional work

Requests that fall outside the original quote are treated as additional work. bouwman.io flags this beforehand and only carries out additional work after the client has agreed to the extra cost and, where relevant, the effect on the planning. Small adjustments that fit within the original scope are not affected by this.

4. Client's cooperation

The client supplies what is needed to carry out the assignment on time: text, images, access to existing systems, and timely feedback on drafts. If the assignment is delayed because the client does not do this on time, bouwman.io is not responsible for that delay and the planning may shift accordingly.

5. Prices and payment

All prices exclude VAT unless stated otherwise. Larger projects are invoiced in parts, for example part at the start and the remainder on delivery; ongoing services such as hosting and management are invoiced periodically. The payment term is 14 days from the invoice date. If an invoice is not paid on time, the client owes statutory interest from the due date, and bouwman.io may suspend work on the assignment until outstanding invoices have been paid.

6. Delivery

A website, integration or other delivered work is considered accepted once the client has approved it, or, if no explicit approval follows, two weeks after delivery without the client raising a reasoned objection. Report any visible defects as soon as possible after delivery, so they can be fixed before delivery counts as final.

7. Maintenance and management after delivery

Maintenance, hosting and active management after delivery are only part of the agreement if explicitly agreed, for example as an ongoing service under hosting and management. Without such an agreement, bouwman.io's responsibility ends at delivery, and the client is responsible for updates, backups and security of the delivered work.

Hosting, management and any other environment that bouwman.io hosts or manages for the client are additionally subject to the Acceptable Use Policy. It describes which use is and is not permitted, the client's responsibility for third parties who use the environment, and the measures bouwman.io may take in case of abuse, including suspension or termination of the service.

8. Intellectual property

Once payment is complete, the client gets the right to use the delivered work (the website, the integration, the configuration) for the purpose it was made for. Underlying building blocks, techniques and reusable code that bouwman.io developed separately from this assignment, or uses elsewhere, remain the property of bouwman.io, even where they are used in the delivered work. Material the client supplies themselves (text, photos, logos) remains the client's property, and the client confirms they have the right to supply it and have it used.

9. Confidentiality

Both parties treat confidential information they receive from each other as confidential, and use it only to carry out the assignment. This does not apply to information that was already public, or that becomes public without breaching this clause.

10. Liability

bouwman.io is only liable for direct damage resulting from an attributable failure in carrying out the assignment. Liability per event is limited to the amount the client paid for the relevant assignment in the six months before the event that caused the damage. bouwman.io is not liable for indirect damage, including consequential damage, lost revenue or profit, or data loss that does not result from intent or deliberate recklessness.

11. Force majeure

In case of force majeure, such as an outage at a hosting provider, a failure of an external service the assignment depends on, or other circumstances beyond reasonable control, bouwman.io is not required to carry out the assignment within the agreed term. If the force majeure lasts longer than a reasonable period, either party may terminate the agreement for the part not yet carried out, without either party owing compensation as a result.

12. Term and termination

A one-off assignment (for example building a website) ends automatically on delivery. An ongoing service (for example hosting and management) runs for an indefinite period and can be terminated by either party with 1 month's notice, unless a different term has been agreed in writing. Work already carried out and costs already incurred up to the termination date remain payable.

13. Complaints

If you have a complaint about how the assignment was carried out, report it as soon as possible with a clear description via hallo@bouwman.io. bouwman.io responds within a reasonable time and works with the client to find a fitting solution.

14. Governing law and disputes

Dutch law applies to these terms and to every agreement with bouwman.io. Disputes that cannot be resolved by mutual agreement are submitted to the competent Dutch court.

15. Changes to these terms

These terms and conditions may be updated, for example if new services are added. For an ongoing assignment, the version that applied when the agreement was formed remains in effect, unless a new version is expressly agreed. The date at the top of this page shows when these terms were last updated.